Our goal is to ensure that we do not disrupt anyone from using Hip. However, in order to protect our community, we may occasionally need to restrict or suspend an account if we're concerned with issues which may negatively impact our members.
In the event that we place a restriction or suspension on your account, we will generally send you an email explaining what happened and what you need to do to have your account reinstated.
If we have placed a restriction or suspension on your account, it's generally for one of the following reasons:
- Non-payment of orders you've placed (or auctions or offers that you've won)
- Non-payment of selling fees to Hip
- A compliance issue with our terms and conditions
- Inability to verify your account information
How to have your account reinstated
First, if you are a Seller, ensure that any outstanding fees are paid. You can make a one-time payment from the Members Area using the "Credit Account" button.
Next, wait for any specific time period specified to pass before contacting us regarding an appeal. Unfortunately, if our email to you has indicated that your account with us is permanently suspended, you will not be able to appeal this decision.
Finally, contact our Support team to request an appeal of your suspension. In general, we'll need to be confident that any issues highlighted to you will not occur again, and any outstanding issues will be resolved.
How to contact our Support team
You can contact our Support team here: https://help.hipecommerce.com/support/tickets/new
What happens while my account is suspended?
During a suspension, you will not be able to use Hip in any way, other than completing a payment on any outstanding Selling fees. This means that you can't bid, buy, sell, leave feedback, or communicate with other members.
If you are a Seller and have any active listings with us, these listings will be immediately ended at the time of suspension.
Please note that any attempts to circumvent account suspension, including but not limited to using additional existing accounts, or creating new accounts, will lead to a permanent suspension of your account, which can not be appealed.