Hip Support

My Account 7

• How do I reset my password?
• How do I retrieve my username if I forgot it?
• How do I change my shop name?
• How to change my full name associated with my account?
• How to change the address on my account?

See all 7 articles

Feedback 3

• How can I edit/remove accidental feedback?
• How do I leave feedback for a Buyer?
• How do I leave feedback for a Seller?

Returns & Refunds 1

• How can I request a return or refund?

API 3

• Register Your App
• API Basics
• API Reference

Offers & Messages 4

• Can my offer be cancelled?
• How can I contact a Buyer?
• How to ask a Seller a question about an item listing?
• Can I delete my messages?

General 4

• What is Hip?
• How do I unsubscribe from Hip Newsletters?
• How can I request a feature?
• How do I value my item or collection?

Search and Filter 7

• How to search within HipStamp?
• How to search within HipComic?
• How to search within HipPostcard?
• How to use the Followed Search feature on HipStamp?
• How to use the Followed Search feature on HipPostcard?

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Payments & Fees 7

• What are Hip's Site Fees?
• How to switch to an Annual Store Subscription plan?
• How to change the currency within my store?
• How can I charge tax on orders?
• How to get paid on Hip?

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Inventory Management 6

• Can I import/sync listings from ebay?
• How-To: Use Bulk Lister - Item Specifics
• How-To: Use Bulk Lister - Shipping Costs
• How-To: Use Bulk Lister - Advanced Usage
• How-To: Use the Bulk Lister?

See all 6 articles

General Selling FAQs 4

• Can I block a Buyer?
• How can I enable the Pay Later feature for my store?
• How can I view a summary of my sales?
• Does Hip offer discounted postage rates?

Selling How-Tos 6

• How to create a promotion or sale within my Store?
• How to adjust the shipping cost on an unpaid order?
• How to Bulk Edit (update) existing listings?
• How to see View counts on my listings?
• How to Cancel an Order

See all 6 articles

Cart & Checkout 5

• What are Hip's payment options?
• How do I use the Pay Later feature?
• How can I apply a discount code to my order?
• Having trouble paying, what should I do next?
• I only want to purchase from one Seller in my cart

Buying 14

• How to watch a listing?
• How can I contact a Seller about an existing order?
• How to buy an item on Hip?
• How can I view all of my orders?
• What should I do if I paid for an order and it has not arrived yet?

See all 14 articles