Hip Support

Offers & Messages 0

General 0

General Selling FAQs 0

Selling How-Tos 0

Comic Book Image Recognition 0

Cart & Checkout 0

Buying 0

My Account 0

Feedback 0

User Name and Password 3

• How do I reset my password?
• How do I retrieve my username if I forgot it?
• How to change your name on your account

Account Suspensions 1

• Account Suspensions

Emails & Address Book 3

• How to change your Email Preferences
• How to add or update an address on your account
• How do I change my email address?

Your Inbox and Messages 2

• How to review your messages
• How to archive messages

Communication Guidelines 0

Feedback 1

• How can I edit, update or delete feedback?

Getting Started with a Subscription 2

• What are Hip's Site Fees?
• How to save on your subscription by switching to an Annual Store Subscription plan

Questions about Valuations 1

• How do I value my item or collection?

Subscription Billing 1

• It's the first of the month, why was my credit/debit card charged?

Order Fees 2

• Can I receive a final value fee refund on shipping fees?
• Is sales tax collected automatically?

Store Reports 4

• How do I calculate my fees & sales for the year?
• How to check the number of views/clicks on a listing
• How to batch print invoices/orders
• How can I view a summary of my sales?

Setting up your Store and Listings 5

• How to change your store name
• What is thePay Later feature and how do I use it for my store?
• How to Bulk Edit (update) existing listings?
• How do I place my store on vacation?
• What forms of payment can I offer on Hip?

Shipping for Sellers 3

• How to Set Up Shipping Costs & Options
• Can I adjust the shipping costs for buyers?
• Does Hip offer discounted postage rates?

Advanced Inventory Management 8

• Can I import/sync listings from eBay?
• Bulk Listing Comics Books from Images
• Register Your App with Hip's API
• Known Limitations of Comic Book Image Recognition
• How-To: Use Bulk Lister - Item Specifics

See all 8 articles

Promoting my Listings 2

• How to set up a sale or promotion
• Featured Listings

Help with Offers 0

Help with Existing Orders as a Seller 4

• Can I block a Buyer?
• How do I leave feedback for a Buyer?
• How to cancel an order
• How can I contact a buyer about an existing order?

Check out FAQs 4

• What are Hip's payment options?
• How do I use the Pay Later feature?
• How can I apply a discount code to my order?
• Can I checkout and pay for items from just one seller?

Help Making a Payment 1

• Having trouble paying, what should I do next?

Getting Started with Buying on Hip 4

• How can I contact a Seller about an existing order?
• How to buy an item on Hip?
• How to ask a Seller a question about an item listing
• International Buying Guide

Search, Follow and Filter 7

• Watching an Item
• Searching on HipStamp
• Searching on HipComic
• Searching on HipPostcard
• How to follow a search

See all 7 articles

Shipping for Buyers 2

• How do I know how much an item will cost to ship?
• International shipping costs from the US

Auctions & Giveaways 2

• How to bid on an item in an Auction?
• How do I view auctions I lost or was outbid on?

Purchasing Basics 1

• How can I view all of my purchases?

Help with an Existing Order 5

• How to withdraw an offer
• How can I request a return or refund?
• How do I leave feedback for a Seller?
• What should I do if I paid for an order and it has not arrived yet?
• How do I know if my order has shipped?