Hip Support

My Account 6

• How do I reset my password?
• How do I retrieve my username if I forgot it?
• How to change your name on your account
• How to add or update an address on your account
• Account Suspensions

See all 6 articles

Feedback 3

• How can I edit, update or delete feedback?
• How do I leave feedback for a Buyer?
• How do I leave feedback for a Seller?

Returns & Refunds 1

• How can I request a return or refund?

API 3

• Register Your App
• API Basics
• API Reference

Offers & Messages 4

• How to withdraw an offer
• How to review your messages
• How to ask a Seller a question about an item listing
• How to archive messages

General 4

• What is Hip?
• How to change your Email Preferences
• How do I value my item or collection?
• International shipping costs from the US

Search and Filter 5

• Searching on HipComic
• Searching on HipPostcard
• How to follow a search
• How do I browse and search within a specific Store?
• Searching on HipStamp

Payments & Fees 5

• What are Hip's Site Fees?
• How to switch to an Annual Store Subscription plan?
• How do I calculate my fees & sales for the year?
• It's the first of the month, why was my credit/debit card charged?
• Can I receive a final value fee refund on shipping fees?

Inventory Management 6

• Can I import/sync listings from ebay?
• How-To: Use Bulk Lister - Item Specifics
• How-To: Use Bulk Lister - Shipping Costs
• How-To: Use Bulk Lister - Advanced Usage
• How-To: Use the Bulk Lister?

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General Selling FAQs 8

• Can I block a Buyer?
• How can I enable the Pay Later feature for my store?
• Can I adjust the shipping costs for buyers?
• How can I view a summary of my sales?
• Does Hip offer discounted postage rates?

See all 8 articles

Selling How-Tos 7

• How to change your store name
• How to set up a sale or promotion
• How to Bulk Edit (update) existing listings?
• How to check the number of views/clicks on a listing
• How to cancel an order

See all 7 articles

Cart & Checkout 5

• What are Hip's payment options?
• How do I use the Pay Later feature?
• How can I apply a discount code to my order?
• Having trouble paying, what should I do next?
• Can I checkout and pay for items from just one seller?

Buying 11

• Watching an Item
• How can I contact a Seller about an existing order?
• How to buy an item on Hip?
• How can I view all of my purchases?
• What should I do if I paid for an order and it has not arrived yet?

See all 11 articles