To request a return or refund on an item, go to Members Area > Buying > and click the 'Contact Seller' button associated with that order. 


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This will allow you to send a message directly to the Seller within your account to explain the situation and request to return the item and/or a refund. 


Please note that as we are not directly involved in the payment between the Buyer and Seller, we can not initiate a refund ourselves.