If you believe that your item has not arrived after a reasonable amount of time, the first step we recommend is to check if the Seller has provided Shipping and/or Tracking Information. You can review this information from the Members Area > Buying page.
Next to any order, you will see an icon of a Shipping Truck. The Shipping Truck will be filled in green if the Seller has marked the item as shipped (or blue if you've marked it as received). Additionally, if the Seller has provided a Tracking Number you'll be able to track this package by clicking the 'Track this package' button directly under the item.
If you're still not able to determine that status of your item, the next step would be to contact the Seller directly. You can contact the Seller from the Members Area > Buying page by clicking on the "Contact Seller" button next to the Order.
If the Seller does not respond within a reasonable amount of time, or you're unable to resolve the matter with the Seller, please file a claim with PayPal, as your eligible purchase + shipping cost will be covered by PayPal's Buyer Protection. For more information on PayPal's Buyer Protection, and how to file a claim, please see: https://www.paypal.com/us/webapps/mpp/paypal-safety-and-security
Note that as we are not directly involved in the payment between the Buyer and Seller, we can not initiate a refund ourselves, but by following the above instructions you should be able to receive a prompt refund from PayPal when applicable.
We also recommend that you leave appropriate feedback once the matter has been resolved, and if there is any further assistance you need directly from us, please feel free to let us know.